This privacy notice explains how Sweet Artisan handles personal data when you use hedgejeweltheater.surf, contact us, or place an order. It is written for our bakery and café services in Jakarta and covers the information we need to respond to enquiries, manage orders, and keep the website working securely.
We may collect name, email address, phone number if provided, inquiry messages, order specifications, event date or collection preferences, and allergen information that you choose to share. We also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data when you submit a contact form, send an email, call us, place an order, or speak with us at the bakery counter. Technical data is collected automatically through the website and server systems to support delivery, security, and basic operation.
The website uses cookies for essential site operation and to remember privacy preferences. We do not confirm the use of analytics or marketing cookies on this site.
You can manage cookies through your browser settings. Essential cookies help the site work, and preference cookies remember privacy choices. If you block these cookies, some parts of the site may not function as intended.
We process personal data to answer enquiries, confirm orders, manage collection or delivery preferences, handle subscription arrangements, provide storage and serving guidance, maintain website security, and support technical delivery. Where you provide allergen information, we use it only to help review the specific order and related handling notes.
We may share data with service providers that help us operate the website, process communications, or support technical delivery. Any such party is expected to use the information only for the agreed purpose and to keep it confidential where appropriate.
We may share personal data with public authorities if required by law, court order, or a valid legal process. We may also disclose information where necessary to protect our rights, handle a dispute, or support compliance and security obligations.
You may ask to access, correct, or delete certain personal data, and you may object to or limit some processing where the law allows. If you want to review or update order details, subscription preferences, or contact information, we will consider the request and respond in line with applicable requirements.
To make a privacy request, use the contact details in this notice and describe what you want us to do. We may ask for additional information to confirm your identity and to locate the relevant record. If a request cannot be fully granted, we will explain the reason where appropriate.
Enquiry records are kept for the time needed to respond and maintain a service history. Order and subscription records are kept for operational, accounting, and dispute-handling purposes, then removed or de-identified when they are no longer needed. Technical logs are retained for a limited period for security and troubleshooting.
If we make a material change, we will update the policy on the website and, where appropriate, use a reasonable method to draw attention to the change. The version in effect is the one posted at the time you use the site.
